Return & Refund Policy

Refund Policy

Our return policy is valid for 30 days from the date of purchase.
If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

  • Unused

  • In the same condition that you received it

  • In its original packaging

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines

  • Intimate or sanitary goods

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable software

  • Certain health and personal care items

Return Process

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (If Applicable)

Only partial refunds may be granted in certain situations:

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 15 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email notification confirming receipt of the returned item.
We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days, depending on your bank or payment provider.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet:

  1. First, check your bank account again

  2. Then contact your credit card company — it may take some time before your refund is officially posted

  3. Next, contact your bank — processing times may vary

If you’ve done all of this and still have not received your refund, please contact us at:
📩 animesverse@gmail.com

Sale Items (If Applicable)

Only regular-priced items may be refunded.
Sale items are non-refundable.

Exchanges (If Applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
📩 animesverse@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift, the refund will be issued to the original purchaser, and they will be notified of the return.

Shipping Returns

To return your product, please contact us first at:
📩 animesverse@gmail.com

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for an exchanged product to reach you may vary.